Delete your WiWiG account

WiWiG is operated by All You Can App, Inc. You can delete your account in the app, or ask us to do it for you.

In the app

Open You → Edit profile → Delete account. You'll see what's removed and what's kept, then confirm with your password. You choose when:

• In 30 days (the default): your account is deleted 30 days later. Until then you can sign in and tap Cancel deletion to keep it. Meanwhile your shop is hidden and you can't place new orders.
• Right away: deleted immediately. This can't be cancelled, undone or restored.

Without the app

Email support@wiwig.app from the email address on your account, with the subject “Delete my WiWiG account”. We'll confirm it's you and schedule the deletion for 30 days later, and you'll get an email saying so. To change your mind before then, sign in and tap Cancel deletion, or reply to us.

Before you delete

Paid orders you haven't picked up yet need to be picked up or refunded first. If you sell on WiWiG, your shop's open orders and any open payment disputes need to be finished first too.

What's deleted

• Your login: your email address and password.
• The sellers you follow, events you saved, people you blocked, your handle and app preferences.
• If you sell on WiWiG: your shop is closed and removed from browsing and from every convention, and its items can no longer be bought.

What we keep

• Your orders, reviews and order messages, with your name on them, and a record of your account (name and email).
• We keep these to prevent fraud and chargebacks, and for tax and legal records. See our Privacy Policy.
• If you sell on WiWiG, your Stripe account belongs to you. Close it from your Stripe dashboard if you want to.